What Seattle reports to the city, August 2026
Seattle residents filed 31,472 service requests in August 2026 — potholes, graffiti, illegal dumping, abandoned vehicles, encampments — down 6.1% from a year earlier. 26,992 of them, 86%, came through the Find It, Fix It apps.
This measures reporting, not conditions, and the two come apart. A month with more graffiti reports is a month more people told the city about graffiti, which moves with how easy reporting is at least as much as with how much graffiti there is. The app split beneath the total is the evidence: intake was almost entirely phone calls when this series starts and is overwhelmingly app-based now, and a channel that takes thirty seconds collects complaints a channel that takes ten minutes never heard. Read a rise here as demand for city services being expressed, not as the city getting worse.
The independent check on any of this is a feed nobody chooses to file into — the fire department’s 911 dispatches, which are also on this site. Where the two move together, something real is happening; where only this one moves, the channel changed. Requests are dated by when they were created, and one incident reported by three neighbours is three rows.
Source: Seattle Customer Service Bureau, Customer Service Requests, via data.seattle.gov (Socrata 5ngg-rpne). The app series counts the Find It, Fix It phone apps only, not the browser intake form. Auto-generated each build.